What is 211?

211 is a free, confidential information and referral service for thousands of community and social services available across the province. It is available throughout the province – 24 hours a day, 365 days a year – by dialing “2-1-1” to speak to a helpful staff member or by searching the easy-to-use online database at https://ns.211.ca.

Who Can Use 211?

211 is for people from all walks of life, seeking information about community and social services in their community or throughout the Province, either for themselves or for someone else. For example, it could be used by someone seeking home care support for a senior citizen, a teenager looking for job-seeking skills, a recent immigrant needing language and employment training, or a person with disabilities determining which local or government services are available in their community.

How Does 211 Work?

211 has collected detailed information on over 3,000 community and social services and programs delivered throughout the Province by local community groups, non-profit agencies and government departments. The information at 211 is organized by “need” – not by who delivers the service – this makes it much easier to search. Importantly, 211 is dedicated to working everyday to expand the list of services and to ensure it is always accurate.

What Are The Benefits of 211?

  • Callers can easily and quickly connect to the services they need, anywhere in the province, regardless of where they are located.
  • 211 is easy to remember, reducing confusion, frustration and delay that can come from trying to search for services.
  • 211 has also been proven to reduce congestion on 911 lines.
  • 211 helps identify service gaps, duplication, and emerging trends to help policy decision makers direct the right resources and services to where they are most needed.